**DELIVERY & SHIPPING**
Life Body Naturals is a privately owned and operated company, our items are currently produced in small quantities and not mass produced.
Please allow 7-14 business days (Monday-friday) on an average, for processing and delivery of some orders.
Once you have received tracking information, PLEASE ALLOW 24 to 48hrs FOR TRACKING TO UPDATE. Once your package has been taken to the post office and is no longer in our possession USPS is will need to be contacted if shipping information hasn’t been updated.
AGAIN PLEASE REMEMBER WE ARE CLOSED ON WEEKENDS. SO IF YOU ORDERED SOMETHING ON FRIDAY AFTER 2 P.M IT WILL NOT GET PROCESSED UNTIL MONDAY
NORMALLY, Items may take up to 1-6 business days to ship, let us be clear, the "Key" word is "May" , May does not mean that we will ship your package in 6 days. We are basically saying its a possibility it can take up to 6 days. We usually try our best to get packages out no later than 3 days. We ask for 7-14 business days during high volume seaons and times.
Please keep in mind the nature of our business, each and every item is made by hand, not by a machine. We prepare the highest quality of herbs and that cannot be rushed. We always encourage our tribe to pay attention to when you’re running low on your herbs or body care products so you can get your orders in before you’re completely out. We are not responsible for items lost or redirected in shipping.
We ship worldwide USPS first class or priority mail 2-5 business days to the U.S and 5-10 business days outside of the U.S, shipping times may vary. Please allow 24 to 48hrs for your tracking to update.
We do not ship on weekends, Please note we are closed on Sat/Sun so no orders are processed or shipped on the weekend. We only ship Monday-Friday by 2-pm est, holidays and weather issues may cause a delay in deliveries.
Because of the nature of our business, we only offer First Class Shipping and Priority Mail if your package weight is or exceeds 13oz. We do not offer Priority Express Mail or Overnight Mail.
We are not responsible for packages once they leave our care. Should your package be returned to us/or not returned to us because you provided an incorrect address, a partial address or you were not present to collect your package... ETC. We will not issue a refund for your entire product or products purchased including shipping cost "NON NEGOTIABLE"
Why? Because we cannot resale any items that are returned to us.
However if you request that we Re-Ship your item back out to you, you are responsible for shipping fees + rehandling fees. Why rehandling fees? Because your items are shipped to a completely different location. We would have to go to that location and retrieve your package then go through the process of shipping your item out all over again. We will invoice you the fee for Re-Shipment
Due to the nature of our business and products, there are no refunds, exchanges or returns on any of our products. Once you've made a purchase that has been processed and in our systems, we will not reverse any purchases for any reason.
If there is something that we've done wrong or incorrect on our behalf which concerns your purchase order we will take full responsibility. However you have 8hrs from the date and time of a purchase to let us know or on a delivery with tracking information to let us know if there are any issues. If you do not inform us of any issue reguarding your order we will not assume or take any responsibility reguarding your order.
PLEASE BE SURE AND VERY CLEAR ABOUT WHAT YOU WANT TO PURCHASE. BECAUSE ONCE YOU HIT THE PAY BUTTON THATS IT!.... WE WILL NOT UNDO WHAT YOU HAVE DONE. WE CANNOT & WILL NOT REFUND, EXCHANGE, RETURN OR REVERSE PAYMENTS & ORDERS .
It is the customer’s responsibility to provide us with a valid address at the time of purchase. If you need to change the shipping address for a particular order, please contact us as soon as possible with your order number and your new preferred shipping address. If the order has not yet been shipped, your order will be updated and shipped to the new address. Because we are a small company, if customer fails to provide the correct shipping address, Life Body Naturals is not responsible for lost merchandise.